Oliver & Co values your privacy and cares about the way in which your personal information is treated.
This policy describes:
what personal information we collect about you
how we obtain your personal information
how we use your personal information
on what basis we use your personal information
how long we keep your personal information
who we share your personal information with
how we protect your personal information
which countries we transfer your personal information to
your rights regarding your personal information
Some of the information we collect may include your “personal data”. Personal data includes your contact details. In this privacy policy, and for the purposes of the General Data Protection Regulation, the data controller is Oliver & Co Solicitors of Douglas House, 117 Foregate Street, Chester, CH1 1HE (“Oliver & Co”, “we” or “us”).
This policy was last updated on 20 April 2018, and must be read in conjunction with the website terms and, if you are one of our valued clients, our terms of business.
We may collect personal information from you in the course of our business, including through your use of this website, when you contact or request information from us, when you engage our legal services or as a result of your relationship with one or more of our staff and clients.
The personal information that we process includes:
Contact information, such as your name, postal address, email address and phone number(s)
Financial information, such as payment-related information
Technical information, such as information from your visits to our website
Identification and background information provided by you or collected as part of our business acceptance processes
Personal information provided to us by or on behalf of our clients or generated by us in the course or providing services to them, which may include special categories of data
Any other information relating to you which you may provide to us
How we obtain your personal information
We collect information from you as part of our business acceptance processes and about you and others as necessary in the course of providing legal services
We collect your personal information while monitoring our technology tools and services, including our website and email communications sent to and from Oliver & Co
We gather information about you when you provide it to us, or interact with us directly, for instance engaging with our staff by phone or via webchat.
We may collect or receive information about you from other sources, such as keeping the contact details we already hold for you accurate and up to date using publically available sources
How we use your personal information
We collect and process personal information about you in a number of ways, including through your use of our website and in the provision of services by us. We use that information:
To provide and improve this website.
To provide and improve our services to you and to our clients, including handling the personal information of others on behalf of our clients
To provide information requested by you
To manage and administer our relationship with you and our clients
To fulfil our legal, regulatory and risk management obligations, including establishing, exercising or defending legal claims
For the purposes of recruitment
Use of Oliver & Co website
A number of facilities on our website invite you to provide us with personal information, such as the contact forms. The purpose of these facilities is apparent at the point that you provide your personal information and we only use that information for those purposes.
Our website uses Google Analytics, a web-based analytics tool that tracks and reports on the manner in which the website is used to help us to improve it. Google Analytics does this by placing small text files called ‘cookies’ on your device. The information that the cookies collect, such as the number of visitors to the site, the pages visited and the length of time spent on the site, is aggregated and therefore anonymous.
You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser but please note that this may affect your use and experience of our website. By continuing to use our website without changing your privacy settings, you are agreeing to our use of cookies. To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.
Marketing emails
If you have opted in to receive marketing communications from us, including information about our services or periodic newsletters, and no longer wish to do so, you may unsubscribe at any time by emailing news@oliverandco.co.uk
Legal and other services
We collect, create, hold and use personal information in the course of and in connection with the services we provide to our clients. We will process identification and background information as part of our business acceptance, finance, administration and marketing processes, including anti-money laundering, conflict and financial checks. We will also process personal information provided to us by or on behalf of our clients for the purposes of the work we do for them. The information may be disclosed to third parties to the extent reasonably necessary in connection with that work.
On what basis we use your personal information
We may use your personal information on the following basis:
To perform a contract, such as engaging with an individual to provide legal or other services
For the establishment, exercise or defence of legal claims or proceedings
To comply with legal and regulatory obligations
For legitimate business purposes. Please see ‘How we use your personal information’ for more detail
How long we keep your personal information
Your personal information will be retained in accordance with our data retention policy which categorises all of the information held by Oliver & Co and specifies the appropriate retention period for each category of data. Those periods are based on the requirements of applicable data protection laws and the purpose for which the information is collected and used, taking into account legal and regulatory requirements to retain the information for a minimum period, limitation periods for taking legal action, good practice and our business purposes.
Who we share your personal information with
In order to provide our services, we need to allow our partners and employees access to the information you provide. We keep a record of all correspondence to help us keep track of the enquiries we receive, to comply with the law and our regulator’s requirements.
We may also share your personal information with certain trusted third parties in accordance with contractual arrangements in place with them, including:
Our professional advisers and auditors
Suppliers to whom we outsource certain support services such as word processing
Our IT service providers
Third parties engaged in the course of the services we provide to clients and with their prior consent, such as barristers, local council, technology service providers like case management services
Where necessary, or for the reasons set out in this policy, personal information may also be shared with regulatory authorities, courts, tribunals, government agencies and law enforcement agencies. While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so.
In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets, but only after assuring ourselves that the personal data will be kept confidential. If Oliver & Co’s business is sold, personal data will be one of the transferred assets.
Oliver & Co use social media sites such as Facebook, LinkedIn and Twitter. If you use these services, you should review their privacy policy for more information on how they deal with your personal information.
We do not sell, rent or otherwise make personal information commercially available to any third party, except with your prior permission.
How we protect your personal information
We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with applicable data protection laws.
Oliver & Co holds the internationally recognised security standard IASME and Cyber Essentials Plus in respect of its document management and email systems and the supporting infrastructure. This is an independently verified certification that information security is managed in line with best practice.
Your rights regarding your personal information
The European Union’s General Data Protection Regulation and other applicable data protection laws provide certain rights for data subjects.
Your principal rights under data protection law are:
the right to access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to object to processing;
the right to data portability;
the right to complain to a supervisory authority; and
the right to withdraw consent.
You are entitled to request details of the information we hold about you and how we process it. You may also have a right in accordance with applicable data protection law to have it rectified or deleted, to restrict our processing of that information, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to another organisation. You may also have the right to lodge a complaint in relation to Oliver & Co’s processing of your personal information with a local supervisory authority.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.
Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above (see ‘How we use your personal information’) or that you may not be able to make use of the services and products offered by us. Please note that even after you have chosen to withdraw your consent we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.
Updating Personal Information
We must ensure that your personal information is accurate and up to date. If your personal information changes or if you no longer wish to receive information from us please let us know and we will correct, update or remove your details. This can be done by emailing us at law@oliverandco.co.uk
What are cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies and we use both on this site: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
We use cookies on this website. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.
When you use and access this website, we may place a number of cookies files in your web browser.
We use cookies on this website to enable certain functions of the site, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.
Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
You can find more information on the individual cookies we use and their purpose in the table below:
Our security plugin uses cookies for three key tasks:– To uniquely identify (anonymous) visitors shown in Live traffic. – To track users who have previously logged in but have since logged out for page caching purposes. – To track users that have visited a unique page that allows them to bypass country blocking.
Third-party cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the site, deliver advertisements on and through the Service, and so on.
What are your choices regarding cookies
If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
Copyright
Oliver & Co. is, unless otherwise stated, the owner of the copyright and database of this website and its contents. No part of this website may be published, distributed, extracted, re-utilised, or reproduced in any material form (including photocopying or storing it in any medium by electronic means) except in accordance with the permissions set out below or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997 as applicable.
The printing or downloading of this site or any part of it is only permitted for personal use. You may not use the content or any part of it in any other work or publication, without our prior written consent, whether that other work or publication is in electronic copy, hard copy or any other form. This privacy statement describes how we use the information which we collect on our website.
Your Consent
You can withdraw your consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Our details
This website is owned and operated by Oliver & Co Solicitors Limited.
Oliver & Co Solicitors is a trading name of Oliver & Co Solicitors Limited, a limited company registered in England and Wales (registered number 07034465) who are authorised and regulated by the Solicitors Regulation Authority, ref no. 533647.
Our principal place of business is at Douglas House, 117 Foregate Street, Chester CH1 1HE.
You can contact us by post, to the postal address given above, using our website contact form, by telephone and email. Our up to date contact details can be found at https://www.oliverandco.co.uk/contact-us/
The Director in charge of Data Protection for Oliver & Co is David Owen.
