At Oliver & Co Solicitors, we pride ourselves on delivering exceptional legal services. But what truly sets us apart isn’t just our legal expertise – it’s our unwavering commitment to customer service. It’s this commitment to our clients that has not only earned us a 5-star rating on Trustpilot but also led to us being named Conveyancing Firm of the Year – North at this year’s British Conveyancing Awards.
Why Customer Service Matters in Conveyancing
Conveyancing – the legal transfer of property ownership – is more than just a process; it’s a pivotal moment in our clients’ lives. Whether buying, selling, or investing, clients face tight deadlines, complex legalities, and emotional highs and lows.
Outstanding customer service transforms this potentially stressful journey into a smooth, supported experience. Here’s how we achieve it:
- Clarity and Communication
Transparent and proactive communication is the backbone of a successful conveyancing process. At Oliver & Co, we make it our priority to keep clients informed at every stage, breaking down legal jargon into clear, actionable advice. Regular updates and a quick response to inquiries ensure clients feel supported and in control.
- Empathy and Understanding
We recognise that buying or selling property is deeply personal. Our team takes the time to understand each client’s unique circumstances and concerns, offering not only professional guidance but also reassurance and support.
- Speed and Efficiency
Delays in conveyancing can jeopardise transactions. That’s why we’ve honed processes to prioritise efficiency without sacrificing attention to detail. Our ability to meet deadlines while maintaining high standards of service has become a hallmark of our success.
- Personalisation
No two property transactions are the same. Our tailored approach ensures that every client receives bespoke advice and solutions, whether navigating complex leaseholds or securing a dream family home.
Why Clients Choose Oliver & Co
Our clients consistently rate us 5 stars on Trustpilot, praising our dedication to exceptional service, clarity, and professionalism. Here’s what some of our clients have to say:
“The conveyancing team at Oliver and Co were fantastic, based upon our experience we would highly recommend the firm to anyone that are selling or purchasing a property.”
“They are incredibly knowledgeable, professional, responsive and efficient and a pleasure to deal with.”
This feedback demonstrates the importance of putting clients at the heart of everything we do.
Award-Winning Service
Winning Conveyancing Firm of the Year – North at the British Conveyancing Awards is a testament to our hard work and commitment to excellence. This recognition highlights our ability to combine legal expertise with a personalised, client-focused approach that stands out in the industry.
Technology with a Human Touch
In today’s fast-paced market, technology plays an essential role in simplifying conveyancing, and at Oliver & Co, we’re proud to offer innovative solutions to enhance the client experience. Our Perfect Portal app is a game-changer, allowing clients to track their conveyancing journey in real-time, access updates instantly, and stay informed about key milestones – all at their fingertips.
But technology is only part of the story. At Oliver & Co, we believe that innovation works best when paired with a personal touch. While the Perfect Portal app ensures convenience and transparency, our dedicated team is always on hand to provide guidance, answer questions, and offer the support you need. This seamless integration of technology and human interaction ensures that every client feels valued, informed, and in control.
Building Lasting Relationships
For us, conveyancing isn’t just about completing transactions – it’s about building relationships. Positive client experiences lead to repeat business, referrals, and a reputation for reliability. By prioritising customer service, we ensure that our clients trust us not only for today’s needs but for a lifetime of legal support.
The Oliver & Co Promise
Our success is built on a simple principle: putting clients first. Whether you’re buying your first home, managing an investment, or selling a treasured property, you deserve a legal partner who prioritises your needs, communicates clearly, and provides unwavering support.
At Oliver & Co Solicitors, we don’t just aim to meet expectations – we strive to exceed them. Contact us today to find out why we’ve been recognised as the Conveyancing Firm of the Year – North and how we can make your property journey smooth, informed, and successful.
How we can help
At Oliver & Co Solicitors we are proud to have a highly experienced Property team who are dedicated to making your transaction as hassle-free as possible.
If you are currently looking to buy or sell a property and would like expert advice, call our friendly and professional team today on 01244 312306 and we will be happy to advise and assist you in your new venture.
