Background:
In the course of handling a challenging probate matter, a buyer was secured for a property fraught with numerous issues. The progression of the sale was crucial given the complexities involved.
Challenges:
The sale encountered significant delays due to the poor communication practices of the solicitors representing the buyer. Anticipating potential issues, our solicitor Clare proactively informed the solicitors of an upcoming day of leave, stressing the importance of receiving the necessary documents before her absence to ensure timely signing and return by the client, Miss H.
Developments:
Despite these precautions, the buyer’s solicitors failed to provide the required documents before Clare’s leave. Recognising the critical nature of the situation and the potential risk of losing the sale, she took exceptional measures. On her day off, she retrieved the documents personally and drove to her client’s house to secure her signature.
Outcome:
This extraordinary effort, though outside our standard procedures, was driven by the imperative to preserve the hard-earned sale. The client’s signature was obtained, the documents were promptly returned, and the sale proceeded without further delays. Clare’s decisive action ensured the successful resolution of a protracted probate matter, much to the relief and satisfaction of all parties involved.
