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The Importance of Our New Business Team 

In the legal industry, the first impression can make all the difference. When potential clients reach out for help, they’re often facing stressful, time-sensitive situations, and how a firm responds to those initial inquiries can define the client’s entire experience.  

At Oliver & Co Solicitors, we understand this critical moment, which is why, for over 10 years we’ve had a dedicated team for first contact for all our clients.  

Unlike many firms that may take days to respond or worse, fail to reply at all, our New Business Team ensures that every enquiry is acknowledged promptly. The experienced team is equipped to take initial details, assess clients’ needs and provide accurate, transparent quotes for legal services. By centralising these processes, we offer a streamlined, efficient approach that puts our client’s needs first, from the very start. 

What Makes Our Approach Different? 

Immediate Response 
Time is often of the essence in legal matters. Our New Business Team’s primary focus is on ensuring that potential clients aren’t left waiting or wondering. They’re trained to gather essential details quickly, allowing us to provide immediate guidance or reassurance. This fast response demonstrates our commitment to clients and gives them peace of mind right from the beginning. 

Personalised Service 
From the first interaction, our New Business Team provides personalised service tailored to the specific needs of each client. This isn’t just about collecting data; it’s about understanding the client’s situation, concerns, and objectives. By doing this, we can offer a more bespoke approach from the outset, ensuring clients feel heard and supported, rather than shuffled through a generic process. 

Accurate Quotes 
One of the most common frustrations new clients experience when dealing with law firms is uncertainty around costs. At Oliver & Co Solicitors, our New Business Team is trained to provide accurate, clear quotes at the earliest possible stage. This transparency is critical in building trust and helps clients make informed decisions about their legal representation without unnecessary delays. 

Client-Focused 
Our New Business Team is not just about operational efficiency, it’s a reflection of our broader commitment to delivering excellent client care. We’ve built this team to ensure that every client feels valued and supported from their very first contact with us. By removing barriers and minimising delays, we reinforce our dedication to providing a client-centred service that addresses our clients’ needs quickly and effectively. 

At Oliver & Co Solicitors, we believe that the client experience begins long before a case is taken on, it starts the moment someone reaches out to us. Our New Business Team is a crucial part of delivering the level of service that sets us apart from the competition. We’re here when our clients need us most, ensuring they receive the timely, professional, and personalised support they deserve. 

Contact Us 

If you have a legal query, get in touch with us. You’ll speak to our New Business Team who will help you navigate the start of your legal issue before passing you to one of our expert legal teams. Contact us or call 01244 312306 for a no obligation conversation.  

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