First Response Advisor
I joined Oliver & Co Solicitors in September 2018 after studying Criminology for three years at The University of Chester. Criminal Law was always something I was interested in however I wasn’t certain it would be the right career path for me. I decided that the best resolution to my problem would be to gain experience in a law firm. Since working at Oliver & Co, I am now certain that law is the career path for me and so I am soon embarking upon my GDL studies.
When I first joined Oliver & Co, I began as a legal admin assistant within the Personal Injury Department however, I have since moved over into the First Response Team. I have a passion for providing clients with excellent customer service and gain a great sense of job satisfaction when clients provide positive feedback. I am also learning a vast amount of knowledge about each department and the job role of a Solicitor which will inevitably aid with my future studies.
Our main aim as a First Response Team is to assist and support our clients at the initial stage of contact. We do this by addressing any concerns they may have about the process, providing information about what is involved in each case and by being open and honest about our fees from the outset. We assist in all areas of the business from taking initial enquiries to responding to client feedback.