Between four and six weeks into your transaction, our conveyancing app will give you the option to leave feedback on our service so far. Here is what to expect:
Why are we asking for feedback?
Client feedback is important to us as it helps us to improve. We want to be able to respond to your feedback during a case so that we can meet expectations and create better relationships.
How will we gather the feedback?
Between four and six weeks into your transaction, when you log onto our app you will see a pop-up asking for your feedback. You can then rate us on our overall service, efficiency and customer service. The ratings are from 1 star, being the worst to 5 stars being the best. You can also type in any feedback you would like to share with us. Here is an example of the screens you will see:
What will happen after you respond?
We hope that you are happy with our service, but if you rate us 3 or below, a member of our team will be in touch to discuss and resolve any issues. We will also inform the person responsible for your case, so that they may address this also.
Can you opt out?
The feedback screen will continue to pop-up when you log onto the app until it is fill in. Unfortunately we are unable to stop it from appearing if you do not want to leave feedback.
If you would like to learn more about our client feedback, or have any questions, please contact a member of our New Business team by calling 01244 354658.
Director & Conveyancing Solicitor
Conveyancing Legal Executive
Solicitor and Business Development Executive