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Oliver & Co Solicitors Recognised for Good Customer Service

Posted on November 14th 2019

Oliver & Co Solicitor’s great customer service has been recognised in the 2019 CH1ChesterBID Good Customer Service Awards which were announced at Chester Town Hall recently.

Going the extra mile

Introduced by Chester’s Business Improvement District in 2015, the awards recognise Chester’s shops, restaurants, bars, independent retailers and other businesses that go the extra mile for customers.

Public vote

The awards cover 14 different categories of business including ‘Best Independent Retailer’, ‘Best Health and Beauty Services’ and ‘Best Restaurant’. Members of the public were asked to vote for those businesses that have shown exceptional customer service.  The retailers, outlets and other organisations that received the most votes were then visited by a mystery shopper to determine the overall winner for each category.

Mystery shopping

Oliver & Co Solicitors were one of 42 city centre businesses in the Professional Services category and through a public vote were nominated in the top three in the category. Mystery shopping of Oliver & Co provided an impressive score of 93% overall and based upon the visit to the offices in Foregate Street, the mystery shopper gave us a superb 10 out of 10 score for being likely to recommend us to family or friends.



For more information on the winners and shortlisted businesses in each of the 14 categories, visit and head to the news section.

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