What's going on at Oliver & Co

Meet the Team: David Owen

Posted on January 24th 2019

Our people and the service they provide encourages hundreds of our clients to leave us 5-star feedback.

In our new series of articles, we want to help you get to know more about our team – the people that make Oliver & Co.

This week we are speaking to David, one of Oliver & Co’s Directors and solicitors, to ask him a few questions about how he became a solicitor, Chester, and the importance of excellent customer service. Read on to learn more!

Why did you want to become a solicitor?

It actually happened by accident. Originally, I was studying European Community Studies at Cardiff University. At the end of the first year, I dropped the language that I was studying, which was German and swapped to Law and Economics.

At that time everyone who was studying law put their name down for Law School for when they finished university, which is what I did.

I then went to Law School and thereafter got a training contract with a firm in Conwy, North Wales.

Which areas of law did you train in?

During my training contract I gained experience in criminal law, family law and personal injury law.

Why did you choose to specialise in personal injury?

During the early part of my career, I did a lot of criminal and personal injury work. However, the legal aid rates kept getting cut by the government. I therefore decided to specialise in personal injury work when I moved to Oliver & Co.

What do you do in a typical day at Oliver & Co?

I am a Director at Oliver & Co. I am now involved in the business development, marketing and management of the company. I tend to be involved in lots of meetings ranging from networking meetings – which I attend every Wednesday – to meetings about matters such as finances, staffing, websites, IT and marketing.

What is your favourite part of your role and working at Oliver & Co?

My favourite part is the business development aspect. I enjoy networking and meeting other business owners. I also really enjoy thinking about how Oliver & Co can improve, both in terms of the legal services we provide and in terms of improving the workplace for our employees.

What sets Oliver & Co apart?

A desire to do things a little differently from other firms. For example, sending texts to clients halfway through a conveyancing transaction, asking them to rate our service up to that point. If there are any issues up to that point, then we can take steps to resolve these.

We also have a designated First Response team (headed up by a former Shop Manager from Next) to speak to/take instructions from potential new clients for our conveyancing and family departments.

What do you do to switch off?

Running helps me to switch off and to maintain a positive mindset, which is important for my role.

What do you love about Chester?

Chester is a small city and yet there is so much to see and great places to eat and drink.

Oliver & Co prides themselves on great customer service. Can you describe a time you received amazing customer service?

When I have stayed abroad at Ikos hotels. These are 5 star hotels which spare no expense ensuring that guests receive an amazing service.

How do you think that businesses can improve their customer service?

Spend more money on customer service. Ensure that clients get to speak to people not computers. Try and obtain as much feedback from clients/customers as possible, and then act upon that feedback.

How can we help?

Do you need legal advice? Click here to see a list of our services or contact us today on 01244 312306 for free initial advice.

Call and speak to a lawyer on 01244 312306